Heartland Bank is the bank that aims to provide a first class customer experience, whether it's online, over the phone, or in person. We have a strong Kiwi heritage, and we're proud to work with the best people and businesses of New Zealand. Our digital focus means we're agile, responsive and can deliver what our customers need with speed and simplicity.

Heartland Bank is the only New Zealand operated, controlled and managed banking group with a parent listed on the New Zealand stock exchange. It was established in January 2011 as Heartland Building Society the result of the merger of MARAC Finance, Canterbury Building Society and Southern Cross Building Society. Heartland Building Society later acquired PGG Wrightson Finance and was registered as a Bank by the Reserve Bank of New Zealand in December 2012.

Heartland Bank currently has approximately 400 staff nationwide and in not a traditional transactional bank. The key customer interactions are done via the phone and via digital mediums such as our website and telephone apps.

Heartland is looking to partner with a vendor for new Telephony, Unified coms and Contact centre systems. This partner will also provide proactive support and advice so that we can best utilise the significant investment that has been made in technology, not just a contract that delivers adherence to stated SLA's and a 'Time and Material' relationship.

Heartland Bank has approximately thirty sites and four hundred staff geographically dispersed throughout New Zealand, connected via Wide area Network (WAN), delivering its currently aging IPTEL Telephony based on Cisco VoIP. This technology encompasses multiple on premise virtual servers for highly available; Call manager (CUCM), Unity voicemail (CUC), Presence (CUPC), Contact Centre (uCCX) and physical voice gateways. Cisco desk phones are currently used (7942/7945 models).

Heartland Bank would like to leverage the existing WAN in delivering new IPTEL services throughout the country, to make use of new next generation Telephony and Contact centre technologies that enable excellent customer experience and interactions, reduce costs and enable agile changes to the system as required in a dynamic fast paced business and customer focused environment.