The Australian National Maritime Museum is seeking Expressions of Interest (EOI) from the market for the provision of visitor services staff (Customer Service).

This EOI is open to the market and will be part of a two-stage approach.

The Museum is looking to engage a provider to provide staff for the museums Commercial division.

The Museum’s visitor services staff play a key public-facing role in delivering excellent customer services to the Museum’s local, national and international visitors. Day-to-day visitor service duties including ticket sales, retail sales, visitor direction and the provision of information regarding events and the activities at the museum (which may be face to face, by phone or email). Other duties may include cloakroom management, fulfilment of online orders, assisting with event set up and pack down (including the movement of furniture and basic audio-visual setup), event foyer hosting and delegate/attendee registration, and other visitor services as required.

The Museum is looking to engage a provider for two (2) years plus two one (1) year optional terms (at the museums discretion), starting at a date agreed between the parties.